Your Privacy Is Our Priority
All personal information you provide on the 77ff platform is stored with the highest level of security and privacy — SSL encryption and fair play guaranteed.
This Privacy Policy ("Policy") describes our commitment and practices regarding the collection, use, storage, and protection of personal information of users ("you" or "user") of 77ff's website and services. By using 77ff services, you are considered to have agreed to the terms of this Policy. Please read the full Policy carefully.
Table of Contents
- What Information We Collect
- Purpose and Use of Data Collection
- Data Storage and Security
- Sharing Information with Third Parties
- Cookies and Tracking Technologies
- Your Rights and Choices
- Children's Privacy
- Policy Changes
- Contact
1. What Information We Collect
We collect various types of information when you create an account and use services on the 77ff platform. This information falls into two main categories.
1.1 Information You Provide
When you register an account with 77ff, use our services, or contact us, you voluntarily provide the following information:
- Full name and date of birth (for age verification)
- Email address and mobile phone number
- Preferred payment method details (bKash, Nagad, Rocket, Upay, or bank account)
- Government-issued ID information required for identity verification
- Content of conversations with the support team
1.2 Automatically Collected Information
Some information is collected automatically while you use the 77ff platform:
- IP address and device type
- Browser version and operating system
- Duration and nature of service usage
- Date and time of log-in and log-out
- Financial transaction history (deposits and withdrawals)
- Information collected through cookies and similar technologies
Note: We never collect your full payment method PIN or password. Only the necessary and secure information is used for payment processing.
2. Purpose and Use of Data Collection
77ff uses collected information for specific and legitimate purposes. We never use your personal information for unnecessary or unauthorised reasons.
2.1 Service Delivery and Operations
- Creating and managing your account
- Processing deposit and withdrawal transactions
- Applying bonuses and promotional offers
- Verifying your identity and age (for users aged 21 and above only)
2.2 Security and Fraud Prevention
- Detecting and preventing suspicious or fraudulent activity
- Ensuring the security of your account
- Maintaining the integrity of the platform
- Preventing unauthorised access
2.3 Customer Support
- Resolving your questions and complaints
- Providing assistance via live chat and email
- Sending important service-related notifications
2.4 Service Improvement
- Analysing and improving the user experience
- Developing new features and services
- Identifying and resolving technical issues
3. Data Storage and Security
77ff places the highest importance on protecting your personal information. We apply industry-standard technical and organisational measures to keep your data fully secure.
3.1 Technical Security
- SSL Encryption: All data transmission is protected by 256-bit SSL encryption technology
- Secure Servers: Your data is stored in secured data centres
- Firewall: Servers are protected by advanced firewalls and security layers
- Regular Audits: Regular review and testing of security measures
3.2 Retention Period
Your personal information will be retained for as long as:
- Your account remains active
- It is needed to provide the service
- It is required to fulfil legal obligations
- It remains relevant for resolving disputes
Upon account closure, remaining data is securely deleted, except where retention is required for legal or business purposes.
Important: No security system is 100% impenetrable. However, 77ff is committed to ensuring the highest level of protection at all times. Keeping your account password confidential is your responsibility.
4. Sharing Information with Third Parties
77ff does not sell or rent your personal information to any third party. However, we may share information in specific circumstances.
4.1 Circumstances Where Information May Be Shared
- Payment Processors: Information necessary to complete bKash, Nagad, Rocket, Upay, and bank transfer transactions is shared with the relevant payment service providers
- Legal Obligations: Information may be provided to relevant authorities in the event of a court order or legal requirement
- Fraud Prevention: Information may be shared with relevant agencies to prevent cybercrime and fraud
- Business Transfer: In the event of a business merger or acquisition, this Policy will continue to apply
4.2 Third-Party Responsibilities
Third parties with whom 77ff shares information are required to comply with our privacy standards. They may only use that information for the specified purpose and in accordance with our guidelines.
5. Cookies and Tracking Technologies
Cookies and similar technologies are used on the 77ff website. This helps improve your experience and ensures the effectiveness of our services.
5.1 Types of Cookies
- Essential Cookies: Required for the basic functionality of the website, such as storing your session and login information
- Functional Cookies: Help remember your preferences and settings
- Analytics Cookies: Used to understand how users interact with the site, which helps improve the service
- Security Cookies: Used to detect and prevent fraud
5.2 Cookie Controls
You can manage cookies through your browser settings. However, disabling certain essential cookies may cause some 77ff services to not function properly.
6. Your Rights and Choices
As a user of the 77ff platform, you have certain important rights regarding your personal information.
Right to Access
You can request to know what information 77ff holds about you.
Right to Correction
If any of your information is incorrect, you can request that it be corrected.
Right to Deletion
Beyond legal obligations, you can request deletion of your information in certain circumstances.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be restricted.
To exercise any of the above rights, contact us at [email protected]. We will process your request as quickly as possible.
7. Children's Privacy
77ff's services are intended for users aged 21 and above only. We do not knowingly collect or process personal information from any minor.
Warning: If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information. If a parent or guardian believes their child has registered on our platform, please contact us at [email protected].
8. Policy Changes
77ff may update this Privacy Policy from time to time. The Policy may be revised due to service improvements, legal changes, or business needs.
8.1 Notification of Changes
- For significant changes, we will notify you by email
- The "Last Updated" date at the top of this page will always reflect the date of the most recent change
- Continued use of the platform after a policy change will be considered as your agreement to the new policy
8.2 What You Should Do
You are advised to visit this page regularly and keep yourself updated on any changes. If you object to any change, you have the right to stop using the service and request that your account be closed.
9. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any rights regarding your information, please contact us directly.
Live Chat
Speak with our support team in both Bengali and English via 24/7 live chat.
Response Commitment: We process all privacy-related requests as quickly and carefully as possible. We guarantee acknowledgement of your request upon receipt.